{"id":7070,"date":"2022-01-24T16:06:24","date_gmt":"2022-01-24T16:06:24","guid":{"rendered":"https:\/\/cba-web-dev-01.cba-japan.com\/?page_id=7070"},"modified":"2023-02-24T19:54:50","modified_gmt":"2023-02-24T19:54:50","slug":"news","status":"publish","type":"page","link":"https:\/\/cba-web-dev-01.cba-gbl.com\/news\/","title":{"rendered":"News"},"content":{"rendered":"\t\t
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Join us in CCW 2023 in Las Vegas for the must-attend event of the year!<\/a><\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\tFebruary 2023<\/strong>,\nCome and explore the latest in cutting\u2013edge technology at CBA\u2018s booth at CCW 2023 in Las Vegas, Nevada! Our booth will be full of innovative solutions such as Live Assist for Microsoft 365, Optipass, and CareAR \u2013 all designed to help brands and businesses take their operations to the next level. Don\u2018t miss out on your chance to experience the future of customer service!\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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CareAR Receives the 2023 Enabling Technology Leadership Award<\/a><\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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February 2023<\/strong>, CareAR\u2019s innovative use AI technology revolutionizes field service and contact center operations, delivering a superior customer experience and higher satisfaction. See why CareAR won the award and what sets CareAR apart from the rest.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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CareAR and CBA Announce Partnership to Expand Service Experience Management (SXM)<\/a><\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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November 2022<\/strong>, learn how Live Assist, an omnichannel customer engagement solution for Dynamics 365 co-developed with Microsoft, was created with customer satisfaction in mind. This omnichannel solution, now with LivePerson’s Conversational AI included, will allow you to connect and converse with your consumers where they are.<\/p>

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On-demand Webinar: Empower Your Dynamics Agents With Best in Class CX Omnichannel Tools<\/a><\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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November 2022<\/strong>, learn how Live Assist, an omnichannel customer engagement solution for Dynamics 365 co-developed with Microsoft, was created with customer satisfaction in mind. This omnichannel solution, now with LivePerson’s Conversational AI included, will allow you to connect and converse with your consumers where they are.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Customer Contact Week in Nashville<\/a><\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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September 2022<\/strong>, At CCW the cutting-edge content from top executives and business leaders in the customer contact and CX industry will be presented. CBA will be there with an exhibit ready to demonstrate the latest communication solutions for call centers and customer support. Looking forward to meeting you there.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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On-demand Webinar: Advantages of Omnichannel Messaging<\/a><\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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August 2022<\/strong>, An expert discussion about: How messaging benefits both your business and your customers. In this webinar we will talk about the Statistics of the Adoption of Messaging, Why Messaging has Become Popular? What is a Messaging Engagement? How Does Asynchronous Messaging Work? and What Advantages are Brands Seeing by Implementing Messaging?<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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LivePerson and CBA announce partnership<\/a><\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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January 2022<\/strong>, CBA is proud to announce our strategic 360 degree partnership with LivePerson. By combining LivePerson\u2019s Conversational Cloud and AI platform with our LiveAssist for Dynamics 365 solution, we are able to offer asynchronous Messaging, Bot Building, Intent Management, Social messaging and other automation features that will allow brands to deliver personalized experiences at scale!<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Yokohama Capital Invests Further in CBA<\/a><\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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January 2022<\/strong>, Yokohama Capital, which is a private capital arm of The Bank of Yokohama in Japan, expresses confidence in Communication Business Avenue, INC by providing further financial investment.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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CBA Live Assist becomes a Cisco Certified Solution<\/a><\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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January 2022<\/strong>, CBA has registered its SDK solution, CBA Live Assist as a Cisco certified solution. <\/span><\/span>To be approved as a Cisco Certified Solution, we went through three stages to get approval: solution approval, solution release, and the Cisco compatibility certification process. <\/span><\/span><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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CBA becomes PrivacyMark Certified<\/a><\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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January 2022<\/strong>, PrivacyMark System is a system set up to assess private enterprises that take appropriate measures to protect personal information. Such private enterprises are granted the right to display \u201cPrivacyMark\u201d in the course of their business activities.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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CBA becomes a Certified Microsoft Partner<\/a><\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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As a certified partner of Microsoft, CBA will continue to support Microsoft by offering existing and joining customers who use Microsoft Dynamics 365 secure solutions for their digital transformation.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Completion of the Live Assist for Dynamics 365 Business Transfer from CafeX to CBA<\/a><\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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With this\u00a0<\/span>business\u00a0<\/span>transfer, CBA assume<\/span>s<\/span>\u00a0the\u00a0<\/span>full-service<\/span>\u00a0delivery and sales activities related to LAD365<\/span>, providing information about pricing<\/span>, licenses, and architecture<\/span>,<\/span>\u00a0including necessary support<\/span>.<\/span>\u00a0<\/span>CBA will continue to offer existing and joining customers\u00a0<\/span>secure solutions for supporting<\/span>…<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Join us in CCW 2023 in Las Vegas for the must-attend event of the year! February 2023, Come and explore the latest in cutting\u2013edge technology at CBA\u2018s booth at CCW 2023 in Las Vegas, Nevada! Our booth will be full of innovative solutions such as Live Assist for Microsoft 365, Optipass, and CareAR \u2013 all …<\/p>\n

News<\/span> Read More \u00bb<\/a><\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":""},"_links":{"self":[{"href":"https:\/\/cba-web-dev-01.cba-gbl.com\/wp-json\/wp\/v2\/pages\/7070"}],"collection":[{"href":"https:\/\/cba-web-dev-01.cba-gbl.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cba-web-dev-01.cba-gbl.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cba-web-dev-01.cba-gbl.com\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/cba-web-dev-01.cba-gbl.com\/wp-json\/wp\/v2\/comments?post=7070"}],"version-history":[{"count":156,"href":"https:\/\/cba-web-dev-01.cba-gbl.com\/wp-json\/wp\/v2\/pages\/7070\/revisions"}],"predecessor-version":[{"id":11115,"href":"https:\/\/cba-web-dev-01.cba-gbl.com\/wp-json\/wp\/v2\/pages\/7070\/revisions\/11115"}],"wp:attachment":[{"href":"https:\/\/cba-web-dev-01.cba-gbl.com\/wp-json\/wp\/v2\/media?parent=7070"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}