Learn about the Conversational Cloud by LivePerson, a powerful platform for customer interaction. Explore how it can help you put conversations at the heart of your business, across all touchpoints.
Do you value stability and consistency? I do. And stability can truly be a strength. After all, the contact center industry has long been built on consistency. Things like scripts, processes, metrics, and SLAs have made customer service reliable. But could it be that this strength may also become a weakness? The truth is that […]
Fail Fast, but Succeed: A CX Leader’s Guide to Embracing AI Read More »
Discover how Customer Intent Recognition can revolutionize your customer service strategy. Learn about the benefits of using AI-driven tools to understand customer needs in real time, improve response times, and empower your team with actionable insights.
Customer Intent Recognition: The Actionable Insights You Need Read More »
CBA (Communication Business Avenue, Inc) is a software developer and worldwide systems integrator, innovating communication solutions since 2006. For more than 15 years, CBA has been providing Omnichannel Communication Solutions to help brands deliver excellent customer satisfaction.
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